We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible.The picture below shows the process of your order from your payment to delivery.
Note : Our orders only charge product fees and shipping fees(if applicable), our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).
Please note that our store is only open to American customers and only American customers can place orders. The information listed below is only valid for the United States, please understand.
Payment confirmation
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Once the order is authorized and verified, a confirmation email will be sent to you.
processing
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It usually takes 1-3 business days to process your order. Please note that holidays and weekends are not included.
shipping
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Shipping takes approximately 9 to 15 business days to reach the destination.
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When your order ships, we will send you an email notification with an tracking number.
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Shipping fee: We charge $5.99 if the total order amount is less than $79. We ship for free on orders totaling equal to or over $79.
Delivery
- Please Note: The time you receive your order is the sum of the order processing time and shipping time, if you order a coat, it will need 1-3 business days of processing time and then 9-15 business days of shipping time. Therefore, you can expect to receive it in 10-18 business days.
- The system will automatically match the best distribution logistics according to factors such as the sales platform, product size and weight. If the street address of the order contains "PO Box", the system will review and judge based on the delivery logistics you choose. If the corresponding logistics method cannot be delivered to an address containing "PO Box", the system will determine that the order is an abnormal order, and the customer service staff will notify you to modify the address or cancel the order.
Track order status
- Order status can be tracked by itself. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped with the tracking number of the order. You can see the update within 72 hours of receiving the email.
- If you want to track your order, please click Track Order for information.
- If there is no update, you can send us an email to check the details.
Causes of delay
Tracking updates can be delayed when the following force majeure event happens:
- Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
- Local reasons such as strikes, statutory holidays, major international conferences, etc.
- Shortage of peak season flights & personnel and other local reasons
Our contact information
Tel : +86 173 6448 6941
E-Mail : service@ifuncoo.com
Address :Room 2107, Block A, Century Summer Palace, No. 195 Keji Road, Yanta District, Xi'an, Shaanxi Province,China
Company:Shaanxi Jinnuocheng Trading Co., Ltd.
Service Time : Mon - Fri 09:00-18:00(UTC+8)
Return Policy
- Items can be returned or exchanged within 30 days from the day of receipt.
- You can call the post office to arrange a collection or drop off at your nearest post office.We will decide whether to reimburse the freight for you according to the reason for your return. If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight.
- If you have received incorrect items or damaged items. Please take clear photos and contact our customer service as soon as possible. We will re-ship or refund compensation for you according to the specific situation.
- Before sending back the products, please contact our customer service first for return address.
Return Conditions
- For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
- For items with quality issue or items are incorrect, please contact our customer service with some clear photos to show the problem. Once confirmed, return address will be send to you immediately.
For below circumstances, customers could contact us for return or refund:
1) Received wrong or damaged item(s)
2) Received faulty item(s)
3) Don't like the item(s). (We do not reimburse the return shipping cost)
Return Process
Please carefully follow our return process to minimize any delays:
- If you want to return, please contact our customer service stating your:
- Order number
- SKU number or product name
- Reason for return
- Our customer service team will respond to your request within 24 hours. (In business day)
- Please return the items to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
- Once we have received the returned item(s), we will email you and arrange refund or exchange as requested immediately.
Important Notice
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
- Please make sure you don't include non-ifuncoo items in your return package by accident. We will not be responsible for sending those items back to you.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.
Refund Policy
- -Any misprinted / damaged / defective items caused by our production or transportation are covered at our expense and you will get a full refund.And We will reimburse the return shipping cost
- -Your order will be fully refunded if it is cancelled within 24 hours of purchase.
- -Your order will be fully refunded if it is cancelled before shipping.
- We will NOT accept order cancellation request if the orders have been shipped.
- -If parcels lost in transit, we will cover your loss by issuing a full refund
- -If you provide an address that the courier is not able to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).
- -If you provide a wrong address when you place an order and do not contact us to change the address, you will be responsible for all the loss.
- -Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not get a refund.
- Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
Our contact information
Tel : +86 173 6448 6941
E-Mail : service@ifuncoo.com
Address :Room 2107, Block A, Century Summer Palace, No. 195 Keji Road, Yanta District, Xi'an, Shaanxi Province,China
Company:Shaanxi Jinnuocheng Trading Co., Ltd.
Service Time : Mon - Fri 09:00-18:00(UTC+8)